Forming part of a world-wide company such as Crawford & Company is synonymous with well-equipped handling of all kinds of claims, from straightforward ones to great catastrophes. For this reason, we aim to be wherever we are required at a given time, which is possible thanks to our network of branch offices with over 40 professionals specializing in various areas, such as civil engineers, audit accountants, mechanical engineers, construction engineers, and others.

THE FOLLOWING ARE SOME OF OUR SPECIALTY AREAS:

›      FIRE AND ROBBERY

›      ENGINEERING AND CONSTRUCTION

›      MINING AND ENGINEERING

›      MACHINERY AND HEAVY EQUIPMENT

›      BUSINESS INTERRUPTION AND AUDITS

›      CATASTROPHE MANAGEMENT

This area handles a wide variety of property damage losses to diverse industrial and business premises, all of which - from the simplest to the most complex – require trained professionals so as to achieve an efficient handling of each case.

These claims require our professionals’ capacity for assessing the severity of damages involved, developing informatic tools for improving delivery of and access to information, and using all available resources so as to increase work productivity, comply with Service Agreements and improve our customer satisfaction.

CUSTOMER SERVICE AREAS:

›   ALL COMMERCIAL RISK

›    COMMERCIAL FIRE

›    COMMERCIAL INFRASTRUCTURE

›    RISKS OF NATURE

›    CATASTROPHICAL RISKS

›    INDUSTRIAL MACHINERY

This Area specializes in handling claims within the Large-Scale Mining, Ports and Forestry areas, and interacts with various participants within the insurance industry, such as Insureds, Insurers, Insurance and Reinsurance Brokers. This enables us to provide a quick response to various scenarios that may arise from a loss. 

Likewise, our team of professionals enables us to handle claims using service standards that are designed to increase work productivity, fulfil Service Agreements, and improve our customers’ satisfaction.

CUSTOMER SERVICE AREAS:

›   MOBILE EQUIPMENT

›   HEAVY MACHINERY

›   MACHINERY BREAKDOWN

Mining is one of the fundamental pillars of Chile’s economy, as well as increasing investments that have been made in recent years in non-traditional energy projects; the development of such projects is of great significance within the region.

In line with this, we have developed an area that is staffed by well-prepared professionals who are capable of dealing with the complexity posed by the different insurance contracts available in the market, by providing their knowledge and experience when handling and adjusting claims.

CUSTOMER SERVICE AREAS:

›      CONSTRUCTION AND ERECTION ALL RISK

›      INDUSTRIAL ALL RISK

›      FINISHED CIVIL WORKS

›      PORTS AND INFRASTRUCTURES

›      CONVENTIONAL AND RENEWABLE ENERGIES

The diversity of risks which an organization faces on a daily basis, can mean significant losses due to business interruption, and can even pose a serious risk to the continuity of the business.

In line with this, the professionals in our area have the necessary experience that will enable them, in the event of an incident, to understand the business involved and together with the Insured perform financial and accounting analyses regarding the recovery of the business.

CUSTOMER SERVICE AREAS:

› INVENTORY ANALYSIS

› LOSS OF BENEFITS (BI)

› ACCOUNTING AUDITS

Los siniestros relacionados con Seguros de Responsabilidad Civil presentan una gran complejidad por las variadas formas como pueden ellos presentarse, por la aplicación de distintos estatutos legales y por la diversidad de condicionados existentes. Por ello, nuestros profesionales efectúan en estos casos un acucioso análisis de los hechos, de la normativa legal aplicable y de las potenciales responsabilidades involucradas, luego de lo cual se analiza las estrategias destinadas a resolver los casos de la mejor manera posible para los distintos interesados.

Entre las industrias que atendemos, se cuentan:

›       Instituciones de salud y sus profesionales

›       Empresas navieras, portuarias y astilleros

›       Empresas de servicios y comercio (supermercados, farmacias, bancos y negocios en general)

›       Empresas productivas (mineras, salmoneras, metalúrgicas y  otras)

›       Concesionarias en los más diversos ámbitos

›       Empresas de construcción

›       Líneas aéreas de pasajeros y carga; operadores de aeropuertos

We deal with claims in matters of high complexity: aeronautical responsibility, including major accidents; professional responsibility and medical malpractice; risks of financial, banking, cyber and corporate markets; liability for defective products; environmental pollution; mining and energy industry. For this, we have specialized sub areas in each of these risks, with lawyers with extensive experience in these matters, advanced studies and knowledge of the national market and international markets relevant to these risks.

SERVICE AREAS:

› AVIATION RC

› PROFESSIONAL / MEDICAL RC

› PRODUCT RC

› CONTAMINATION RC

› FINANCIAL RISKS

We handle comprehensively the civil liability claims related to the stages of construction, operation and maintenance of the various works built under the public works concession regime. For this purpose, our team of lawyers in this area has specialized in the legal regime and handling of claims for material and personal damage that affect patrimonially urban, interurban, prisons, hospitals, airport reservoirs, among others.

SERVICE AREAS:

› RC CONCESSIONS AND INFRASTRUCTURE

› PATRONAL RC

In this area we deal with Civil Liability claims of various kinds and related to different areas of economic activity, mainly in the commerce, retail, banking, food, land transport and business sectors, among other areas, highlighting the attention of risks linked to recent developments of the so-called Collaborative Economy. Our team of lawyers in the area has a high specialization in the legislation applicable to each of these industries, which allows them to guide their clients in the adoption of the most appropriate strategy for the resolution of third-party claims, thus giving a Satisfactory response and always in accordance with the specific regulations that regulate the various risks of the portfolios in charge.

SERVICE AREAS:

› COMPANY RC

› TRADE CR

› PATRONAL RC

We handle the handling of those civil liability claims that occurred during operations carried out by port terminals, dockers, maritime agencies, logistics operators, shipyards. Therefore, the Area has lawyers who have specialized studies in the field, as well as extensive practical experience in handling claims associated with this type of claims. Also, by having offices in Viña del Mar, this Area also attends claims of Civil Liability of companies that occurred in the V region that require a permanent presence of lawyers in the area.

SERVICE AREAS:

› RC MARITIMA

› RC COMPANY V REGION

This area has lawyers dedicated exclusively to the care of claims that present numerous complexities in their management, in aspects such as: the technical difficulty of the cases, the various existing procedures (civil, criminal, extrajudicial mediation), the various involved ( doctors, other professionals and personnel of health institutions, as well as clinics, hospitals and other establishments), a variety of insurance mechanisms (individual, collective, institutional, combined) and, of course, with differentiated markets (local, and reinsurance, above all optional). The team has great experience in handling these types of claims, defense coordination, investigation of causes, definition of strategies and negotiation mechanisms, with the confidence of the insurers and the main medical institutions of Chile that have insurance malpraxis

SERVICE AREAS:

› RC MEDICA

› PROFESSIONAL RC

This area deals with claims of diverse nature that may compromise the responsibility towards third parties of mining or energy companies in Chile, from work and vehicle accidents to explosions, pollution phenomena or damage to protected land, forest fires, etc. We have the support of professionals specialized in the verification, measurement and valuation of damages of different kinds (forest damages; affectation of machinery, turbines or other equipment of companies), as well as in the management of large-scale accidents and / or affecting numerous quantities of people or companies.

SERVICE AREAS:

› RC MINING

› RC ENERGY

We attend various claims that may compromise the responsibility of construction, real estate, assembly, owner or lessee companies of vehicles and / or mobile equipment, during the execution of construction or engineering works of various kinds. The foregoing includes accidents at work, bodily injury to passers-by, visitors, clients and neighbors; material damage to vehicles, machinery and buildings adjacent to works caused by falling elements, vibrations, loss of soil confinement, leaks, fires; bodily injury and property damage resulting from traffic accidents or generated by the cargo transported, etc. For this, we have 3 lawyers with exclusive dedication together with the support of a technical area.

SERVICE AREAS:

› CONSTRUCTION RC

› BIG PROJECTS

Whatever the catastrophe and wherever the location, we have the ability and experience to provide an immediate response to any catastrophic event. We have a specific Administration Program for handling cases that, in only a few hours, sets up and mobilizes work-teams which are rapidly and efficiently able to respond.

Our team – which includes adjusters, professionals, assistants, team leaders and professionals from various areas within the company,  has been trained to take on responsibilities in addition to their customary ones, which in the event of different situations, enables its members to handle appropriately different aspects derived from a contingency.  

For larger catastrophes, Crawford & Company’s international network provides us with support from their GTS experience and professionals, as has occurred